LYNOTT Jewellery is a premier destination for jewellery, offering an exceptional shopping experience in the heart of Brown Thomas Cork. Known for our commitment to quality, elegance, and customer satisfaction, we aim to deliver a luxurious and personalised service to our clients.

We are seeking an experienced Supervisor to join our team and play a pivotal role in driving the success of our jewellery counter.

Key Responsibilities

• Team Leadership:
• Manage and motivate a team of 10+ sales professionals to achieve sales and service goals.
• Foster a collaborative, performance-driven, and customer-focused environment.
• Provide ongoing coaching, mentoring, and support to team members to enhance their skills and productivity.
• Customer Experience:
• Ensure every customer interaction reflects LYNOTT Jewellery’s luxury brand ethos.
• Resolve customer queries and concerns efficiently, maintaining high satisfaction levels.
• Monitor and enhance the customer journey to meet and exceed expectations.
• Operations Management:
• Oversee day-to-day operations, ensuring efficiency and adherence to company policies and procedures.
• Manage inventory, ensuring stock levels are maintained and merchandise is presented to brand standards.
• Prepare sales reports and performance analyses to present to senior management.
• Sales Performance:
• Drive sales targets by implementing strategies to enhance team performance and individual contribution.
• Monitor KPIs and develop actionable plans to achieve business objectives.
• Maintain a strong understanding of luxury jewellery trends and products to support the team in driving sales.
• Brand Ambassadorship:
• Uphold and promote LYNOTT Jewellery’s luxury brand image and values.
• Represent the brand in interactions with customers, colleagues, and partners.

Requirements:

• Experience:
• Minimum of 5 years in a retail environment, with at least 3 years in a leadership role.
• Proven experience managing teams of 10+ people in a fast-paced retail setting.
• Prior experience in luxury retail is essential, preferably within the jewellery or accessories sector.
• Skills:
• Strong leadership and people management abilities.
• Excellent communication, interpersonal, and problem-solving skills.
• A keen eye for detail and a commitment to delivering excellence.
• Availability:
• Full-time role requiring 40 hours per week, primarily during weekdays.
• Knowledge:
• Understanding of jewellery products and the luxury retail market is highly advantageous.

What We Offer:

• A competitive salary and performance-based incentives.
• Commission
• Staff discount in Brown Thomas and Lynott
• Comprehensive training and professional development opportunities.
• A supportive and dynamic work environment in a prestigious retail setting.
• Opportunities to grow within the LYNOTT Jewellery brand.