DELIVERY & RETURNS
Please see below the most commonly asked questions in relation to returns.
Please note that we cannot facilitate exchanges on items that have been purchased online as we operate a return and re order policy only.
Please note that we do not accept returns or offer refunds on personalised and engraved items. These items are final sale.
*NOTE: Any purchases made in-store, must be returned at the physical store location.
DELIVERY INFORMATION
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We ship worldwide 6+ days a week. Please note we do not as of yet cover custom charges to the UK.
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€5.95 Domestic Tracked with An Post
€15 International Tracked with UPS
Please note we do not as of yet cover custom charges to the UK.
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LYNOTT Jewellery is based in Dublin, Ireland and can ship from Dublin 6 days per week. Deliveries within Ireland take 1-3* days after shipping and to UK/Europe 3-5 days after shipping. The rest of the world can take up to 7 days after shipping.
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Our Irish tracked and standard delivered parcels are sent using An Post.
Lynott Jewellery is unable to accept responsibility for late orders as a result of AnPost or orders that state they have been delivered but yet to be received. Please contact AnPost directly in this unlikely event to investigate missing parcels.
REFUND/RETURNS POLICY
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An online return is no problem once it is sent back within 30 days of the order being received
We cannot process returns or refunds for items purchased at one of our physical locations.
To be eligible for a return the item must be unworn with no signs of damage, in its original condition and packaging.
The cost of returning an order is the customer’s responsibility, as a small Irish business we are not yet in the position to offer prepaid return’s labels, however it is something we are working to accommodate in the future!
Items that are not eligible for return are as following :
1. Earrings
2. Engraved/Personalised items
3. Gift box/ Crackers/ Packaging / promotional packaging
4. Gift Cards
5. Mystery Bundles
6. All sale items
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No, online orders can only be returned for a refund. We do not currently offer exchanges on items bought in store. We operate a return and re-purchase policy.
Please return with your receipt to the location your item was purchased from and our sales assistants will advise.
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Please follow below instructions in order to return your item :
Repackage your order with the returned item(s) in the packaging it was received in.
Include a note with the return stating the order number, your email address and reason for returning
*NOTE : If the required information is not included with your order, the return will be unidentified and we will not be able to process refund
Please send to the following address:
Building K,
Unit 8,
Drinan Enterprise Centre,
Feltrim Road,
Swords,
Co. Dublin
*NOTE : To return your order, we recommend that you use Registered post, as we can only refund items that have been returned to us. We cannot process a return for item’s that have been lost in transit. We do not reimburse you for the cost of shipping, or for your postage cost back to us.
Once we receive your return we will issue you with a refund back to the original payment method used within 2-5 working days. During busy periods, please note that there may be delays. Please allow 3-5 working days for monies to be received back to your account.
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An item purchased from a physical retail location has to be returned to that same location within 14 days from the date of purchase. We cannot faciliate re-printing of a reciept you must have a physical copy.
You must return only to the store you purchased from, we cannot process the return in any other location.
To be eligible for a return/exchange the item must be unworn with no signs of damage, in its original condition.
Items purchased in store can be both returned and exchanged.
Please note, that personalised and engraved items are not applicable for refunds or returns.
Earrings are not applicable for returns or refunds due to sanitary reasons.
Please return your item to the same store it was purchased from, along with your receipt and a team member will be able to assist you with either a return or an exchange
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In the unlikely event that your online item is faulty, contact customer support or return it to the store of purchase.
1. Report the fault to info@lynottjewellery.com customer support
3. Replacements available within 3 months for faulty products .
4. After 3 months, faults/tarnishing are considered general wear and tear.If your in-store purchase is faulty please:
1. Return to the store you purchased from
3. Replacements are available within 3 months for faulty products .
4. After 3 months, faults/tarnishing are considered general wear and tear. -
Due to hygiene reasons we operate a strict no returns policy on earrings unless faulty.
Earrings are not applicable for returns or refunds due to sanitary reasons.
Please return your item to the same store it was purchased from, along with your receipt and a team member will be able to assist you with either a return or an exchange
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No, we do not accept returns on personalised or engraved items, and these items are final sale.
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Once we receive your return we will issue you with a refund back to the original payment method used within 2-3 working days. Please allow 3-5 working days for monies to be received back to your account.
Note* : During busy periods, refund processing times may vary.
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No, all sale, outlet and mystery product sales are final with no exchange or refund.
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