Delivery & Returns
Which countries do you ship to?
We ship worldwide 6+ days a week. Please note we do not as of yet cover custom charges to the UK.
How much is delivery?
€5.95 Domestic Tracked with An Post
€15 International Tracked with UPS
Please note we do not as of yet cover custom charges to the UK.
How long will my delivery take?
LYNOTT Jewellery is based in Dublin, Ireland and can ship from Dublin 6 days per week. Deliveries within Ireland take 1-3* days after shipping and to UK/Europe 3-5 days after shipping. The rest of the world can take up to 7 days after shipping.
How is my tracked or standard Ireland domestic delivery sent?
Our Irish tracked and standard delivered parcels are sent using An Post.
Lynott Jewellery is unable to accept responsibility for late orders as a result of AnPost or orders that state they have been delivered but yet to be received. Please contact AnPost directly in this unlikely event to investigate missing parcels.
How to refund or exchange?
At LYNOTT, as of 16/02/2022 we only do refunds and re-purchase, our apologies for any inconvenience caused.
- To exchange your item(s), please refund the item and repurchase.
- Include a note with Your Order Number, Your Email, as well as reason for returning.
- Ensure item is in the condition it was received in.
- Please pack up your item, complete with the note as failure to do so may mean we will be unable to process your return as we cannot identify it.
- Please return within 30 days of receiving your item to address:
*Note: Orders without a previous email and without accompanying order numbers and details enclosed cannot be identified and therefore cannot be refunded until identified.
*Note: We do not facilitate exchanges - please do not send items back asking for exchanges as they will be returned to you.
Unit 8 Drinan Enterprise ParkFeltrim RoadSwords Co.Dublin
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you of your refund. Then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
- If you do not love your purchase you can return within 30 days of it arriving with you. All international returns can be sent back within 30 days of arriving with you.
- Issues with orders - faulty / missing must be reported within 30 days in order to be resolved. We are not able to refund items or replace items after the 30 day time period.
- Please note that we cannot return earrings due to hygiene reasons.
- Please note we do note return any engraving or personalised items or cracker, decoration, gift box packaging even if this is returned.
- Returns are not free as of yet, we are a small Irish business and are working as best we can to make this happen!
- All items should be returned in the original packaging and in the condition they were received.
- Once items are returned you will be entitled to receive a refund. For item(s) returned after this time we reserve the right to return the item(s) to you. We are not able to refund items that appear to have been worn, marked or are not in original condition. Every aspect of the piece must be free from signs of wear and odour.
- All personalisation, engraving and The Mystery Bundles available are final sale products and are not eligible for return or refund unless there is a proven fault with the product.
- All buy one get one free, 3 for 2 items and 2 for 1 items must be returned together as refunds are not valid on the one paid for item without the other.
- Personalisation and engraving are not included in promotional offers.
- You cannot return any products purchase in physical locations online.
- NOTE: Delivery & postage costs are not included in your refund and must be covered by the sender.
- All goods are your responsibility until we receive them. We cannot refund any items that have not been received safely back to us or that get lost in transit. Please ensure they are packaged appropriately so that they do not become damaged in transit.
- No returns on Personalisation, earrings or gift boxes / seasonal packaging.
- Online orders CAN NOT be returned or exchanged in Arnotts Department Store, BT2 or any of our pop up locations.
- We do not refund custom charges, we do not pay custom charges on orders. We do not refund shipping costs to and from the business.