Who do you ship with?

We ship all orders with An Post.
Once your order is dispatched, you will receive a tracking email.

Ireland: 2–3 working days after dispatch.

International: Delivery times vary depending on destination and customs processing.

Please note that delivery timeframes are estimates and may vary during busy periods or promotional events.

Responsibility transfers to you once you, or someone nominated by you, receives the parcel.

Once your order has been handed to An Post, delivery updates must be obtained directly from them using your tracking number.

If your parcel is officially confirmed as lost by AA Post, please contact us and we will assist you.

Orders are processed quickly to ensure fast dispatch.

We cannot amend delivery details once an order is placed.

If you wish to cancel before dispatch, please email us immediately. Cancellation is only possible if processing has not yet begun.

Can I return my online order?

Yes. You may return your online order within:

● 14 days to notify us you wish to cancel
● A further 14 days to return the item
We also allow returns within 30 days of receipt under our extended policy.
Items must be:
● Unworn
● Undamaged
● In original condition
● In original packaging

What items cannot be returned?

The following items are non-returnable unless faulty:

● Personalised or engraved items
● Fingerprint engraved jewellery
● Earrings where hygiene seals have been removed
● Gift cards
● Mystery bundles
● Fixed-price bundles
● Promotional bundles
● Items purchased as part of promotional campaigns or limited-time promotional activities

What happens if I send back a non-returnable item?

If a non-returnable item is returned to us:
● It will not be refunded.
● It will not automatically be returned to you.
● You may arrange collection from our returns address at your own cost.
We are not responsible for storing returned items long term.

Do you offer exchanges?

We operate a return-and-reorder system for online purchases.

Once your return is received and approved, a refund will be issued to your original payment method. You may then place a new order.

What information must I include with my return?

You must include:
● Your order number
● The email address used to place the order
● The reason for return

Returns received without an order number cannot be processed or refunded.
Unidentified returns will be held until identification is provided.

Who pays for return shipping?

Return postage is the responsibility of the customer unless:

● The item is faulty
● An incorrect item was sent by us
We strongly recommend using a tracked postal service. We cannot refund items lost in transit.

Where do I send my return?

Lynott Jewellery Returns
Building K, Unit 8
Drinan Enterprise Centre
Feltrim Road
Swords
Co. Dublin
Ireland

How long does a refund take?

Once your return is received and approved:

● Refunds are processed within 2–5 working days
● Please allow an additional 3–5 working days for funds to appear During busy periods, processing times may vary slightly.

What if my item is faulty?

All items include a 3-month commercial warranty covering manufacturing defects.
For online purchases:

● Email your order number
● Provide a clear image or video of the issue
● Confirm if you prefer a refund or replacement

In many cases, there is no need to return the faulty item once verified.

For in-store purchases:
● Return to the original store location with your receipt
● Our team will assist you directly Your statutory rights under Irish consumer law remain unaffected.

Can I return an in-store purchase?

Yes, within 14 days of purchase at the original store location.

You must present your physical receipt.
Items must be unworn and in original condition and packaging.

Can I return an in-store purchase online?

No.

In-store purchases must be returned to the store where they were purchased.

We cannot refund or process store purchases online.

Can I return an online order in-store?

No.

Online orders must be returned to our online returns address, We cannot process online refunds in-store.

Yes, within 14 days of purchase at the original store location.

You must present your physical receipt.
Items must be unworn and in original condition and packaging.

Can I return an in-store purchase online?

No.
In-store purchases must be returned to the store where they were purchased.

We cannot refund or process store purchases online.

Can I return an online order in-store?

No.

Online orders must be returned to our online returns address.

We cannot process online refunds in-store.

How do returns work on bundles or promotions?

Where items are purchased as part of:

● A fixed-price bundle
● A 3-for-2 promotion
● A mystery bundle
● Any limited promotional activity
All qualifying items must be returned together to retain promotional pricing.

If part of a bundle or promotion is returned, the promotional pricing may no longer apply and pricing may be recalculated based on items retained.

Can gift cards be returned?

Gift cards are non-refundable.

Online gift cards:
● Are digital
● Do not expire
● Can only be used online
In-store gift cards:
● Do not expire
● Can only be used in-store

Gift cards cannot be redeemed across platforms.

Is my booking deposit refundable?

Deposits are non-refundable but appointments may be rescheduled.

What if my welded bracelet breaks?

Rewelding within 3 months is complimentary.
After 3 months, a service fee applies.

Lost chains are not refundable.

Permanent jewellery is cosmetic and may loosen with wear.

If you have any questions about delivery or returns, please contact:

info@lynottjewellery.com

We’re always happy to help.