We are a thriving e-commerce and retail business operating across multiple channels, driven by innovation and a commitment to excellence. To support our growing operations, we are seeking a versatile and experienced Senior Administrator who will work across several departments, offering critical administrative support and ensuring smooth day-to-day operations.

Key Responsibilities:.

Administrative Support Across Departments

• Provide efficient and organised administrative support to multiple teams, including finance, retail management, marketing, and customer service.
• Maintain accurate records, files, and documentation to ensure seamless departmental coordination.
• Assist with the preparation and tracking of budgets, schedules, and reports.

Retail Administration

• Work closely with retail managers to manage budgets, rotas, and operational schedules.
• Assist with planning and monitoring retail store requirements and performance.
• Provide administrative support for retail operations, including documentation and communication with store teams.

Financial Administration

• Process payroll and employee expense claims, ensuring compliance with policies and deadlines.
• Handle invoicing, accounts reconciliation, and other finance-related administrative tasks.
• Support budget preparation and financial reporting.

Customer Service Support

• Handle customer queries and complaints professionally using Zendesk or similar platforms.
• Coordinate with relevant teams to ensure customer issues are resolved promptly and efficiently.
• Provide input into improving customer service processes.

E-commerce Platform Support (Shopify Experience Desirable)

• Assist with product listings, stock updates, and promotional activities on Shopify.
• Collaborate with marketing and operations to ensure the e-commerce platform is up-to-date and aligned with business goals.

Required Skills & Experience

• Exceptional organisational and multitasking skills, with high attention to detail.
• Ability to work collaboratively across teams and manage competing priorities effectively.
• Strong communication skills, both written and verbal.
• A proactive and problem-solving mindset with the ability to adapt to dynamic business needs.

Preferred Qualifications

• Minimum 3-5 years in a senior administrative role within e-commerce, retail, or a similar fast-paced environment.
• Proven track record in financial administration, including payroll and budget management.
• Shopify experience is highly desirable but not essential.
• Customer service experience, including managing queries via multi-channel platforms.
• Familiarity with customer service platforms such as Zendesk.
• Advanced Microsoft Office Suite skills, particularly Excel, Word, and Outlook.
• Experience with payroll, expenses management, and invoicing systems.

What We Offer

• Competitive salary and benefits package.
• Be part of a collaborative and fast-growing e-commerce and retail business.
• Opportunity to work across multiple departments and develop diverse skills.
• A supportive work environment that values innovation and excellence.