Are you a dynamic and experienced assistant manager with a passion for jewellery and a proven track record of driving sales? We are seeking a motivated Assistant Counter Manager for our Arnotts location.

Key Responsibilities:

• Manage operations
• Lead and motivate a team of over 20 staff members including HR and all admin
• Drive sales and achieve quarterly targets
• Implement strategies to maximize sales performance and customer satisfaction.
• Monitor and analyse KPIs to ensure targets are met and exceeded.
• Stock and inventory management
• Reporting and presenting initiatives to head office
• Ensure visual merchandising standards are maintained to the highest level.
• Provide exceptional customer service and address any customer inquiries or issues.
• Conduct regular staff training and performance evaluations.

Requirements:

• Minimum of 5 years of experience in a management role, preferably within the retail sector.
• Proven track record of achieving sales targets and KPIs.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Target-driven with a proactive approach to driving sales.
• Ability to manage multiple locations and coordinate between teams effectively.
• Passion for retail and a keen eye for detail.

Benefits:

• Competitive salary with a lucrative bonus structure.
• Commission on sales monthly
• Opportunity to work in a high end retail environment.
• Career growth and development opportunities.

What to expect from the role

• You will be responsible for the successful execution of the new Lynott jewellery counter team as well as responsible for training and motivating the team to achieve the counter’s targets.
• You will be responsible for tracking targets, distributing individual targets to staff and ensuring these targets are met.
• Organising teams to optimise sales, managing security and stock loss prevention, team rotas and tracking and reporting on the team's sales performance
• You will be responsible for being a part of the launch procedure and ensuring the launch goes smoothly in collaboration with the higher management team.
• You will be expected to follow Lynott Jewellery’s policies and procedures & be confident communicating these to your team.
• You will be responsible for embodying the Lynott Jewellery values and setting exemplary customer service standards & representing the brand with appearance and manner, ensuring your team follows suit.
• You will be responsible for the successful running and trading of the counter
• You will be expected to have a strong counter presence, managing teams presence and influencing the sales space, so enjoying this environment is vital.
• You seek out new initiatives , policies, KPIs, training, methods and practices to implement across the business to further excel its success.
• You nurture and develop the store team, to unlock their full potential and support their development
• Opening and closing of counter, and reconciling the till systems.

An ideal candidate will have:

• Proven experience in tracking and driving sales, managing a large team to also drive sales and profitability in store in a manager or senior sales person role (min 2 years).
• A passion for customer service.
• Demonstrated experience managing a team, including carrying out disciplinary procedures when necessary.
• Have a proven track record in delivering targets and reporting on them as part of, or through a team.
• Have experience managing a team including rosters.
• Have excellent leadership and influencing skills- leading by example with the team.
• Be organised with a strong attention to detail & time management.
• Strong communication skills in order to encourage a high-performing team.
• Ability to proficiently delegate tasks, and monitor these tasks daily.
• Experience with store merchandising.
• Microsoft office suite proficient.
• Ability to be adaptable and flexible to changing business needs.
• A positive, can-do attitude.
• A passion for fashion and jewellery.

Why work with us?

Our generous benefits package includes:

• A highly competitive salary
• 40% employee discount
• 25% BT/ Arnotts discount
• Parties, rewards and incentives and gifts throughout the year